Banty Co-Founder and Medical Director, Dr. Richard Tytus, provided the subject matter and direction for this article. The author would like to thank Adam Grant for his editorial assistance in writing the article. Dr. Richard Tytus takes responsibility for the content of the article.
In order for any business to evolve and take things to the next level, it needs to be organized. As obvious as this sounds, you’d be surprised by just how many entities fail to take this approach. Many, in fact, just throw a lot of ideas at the wall and hope that they stick.
While this haphazard approach can occasionally bear fruit, oftentimes it only creates more work for a business, and subsequently lengthens the time it’ll take to reach the desired next level. Yes, being organized at the outset takes work, but not as much work as having to backtrack, undo mistakes made, then map out a new course.
This is something you should be mindful of when opting to implement a telemedicine solution into your medical clinic. As great as this technology is, without a well-thought-out plan in place and people capable of executing it, your venture to offer online doctor’s appointments could come up short.
Here is what it takes to stay organized in a virtual medicine environment:
The Right Telemedicine Solution
Banty Virtual Clinic is an easy and secure online medicine solution designed to help physicians meet with patients in a virtual environment. All meeting rooms have end-to-end encryption, while our solution itself is HIPAA/PHIPA compliant for virtual medicine.
One element that makes Banty Virtual Clinic especially unique is the custom Banty room address (i.e., Banty.com/MyClinic) a doctor gets to create upon registering. This is the only link patients will ever need to use to access a virtual visit with their physician.
The beautiful part of the unique Banty room address is how it can help a clinic keep its schedule in order. Since patients will not have to rely on a random, auto generated meeting room link and password, there’s a better chance they’ll arrive on-time for their online doctor visit.
Well-Designed Structure and Processes
Once you have chosen a telemedicine solution to go with, a clinic’s doctor(s), nurses, and administrative staff have to work together to devise a structure and series of processes that’ll help virtual visits run smoothly.
Since no two medical clinics are alike, it is recommended that your practice create a system that works best for it. This could include focusing on how to introduce patients to telehealth; how appointments are scheduled; offering tech support to patients; and determining internal roles and responsibilities.
Yes, it may take some time for the clinic to perfect its rhythm, but having these details in order will go a long way toward ensuring each patient video conference goes well.
An Emphasis on Strong Communication
It is no secret that in order for a team of any sort to stay organized and competitive, strong communication is a must.
For any amazing medical clinic, this is already known. For years, juggling all matters and scenarios that come about when treating patients in-person, has required everyone on the staff to communicate with those beside them to prevent anything from slipping through the cracks.
While patient video calls are a different animal, they, too, will always flow better when the clinical team consistently keeps one another in the loop. Failure to do this could result in a patient not receiving the best care – or telemedicine experience – that they should.
A Total Team Buy-In
There is the possibility that not all employees at a doctor’s office will be excited about the addition of telemedicine services. They may be intimidated by the technology, or have a genuine disinterest in making such a change to their routine after so many years of solely handling in-person appointments.
No matter what the issue might be, in order for a medical practice to successfully remain organized when offering patient video calls, everyone needs to be on the same page.
In front of patients, members of the clinical team need to have an outwardly positive outlook on the telehealth services being offered. What’s more, they need to be fully committed to learning the telemedicine solution inside-out to help the practice succeed while providing patients a live video chat online with their doctor.
When a person searches for “virtual doctor visit near me,” you want to have your clinic pop up. Tap here to learn more about Banty Virtual Clinic and the many ways it can help your practice thrive.