To begin an appointment, all the patient needs is their clinic’s unique Banty room address (i.e., Banty.com/Dr.JohnSmith) - think of this as a point of entry similar to a phone number.
Once that address has been entered, the patient will be prompted to provide their name, date of birth, health card number, reason for visit, as well as other information usually sought by a clinic’s receptionist.
The receptionist will see that a patient has entered their virtual clinic and can validate the information provided in their EMR. If everything is correct, the patient will be checked in and a nurse will be notified.
While being transferred to the nurse, the patient can manually enter their additional information like weight, height, and blood pressure. The data captured here can also be downloaded and exported into an EMR.
After the appropriate information has been gathered by both parties, the patient will be passed to the doctor. The patient will not need to do anything, as the clinical team will move them through each step of the appointment.
The patient will be able to have high-quality video conversations with those at the medical clinic. Since it is HIPAA/PHIPA compliant, everything disclosed during appointments will remain private and secure.
Each medical clinic gets to create a custom Banty room address. This is the only link patients will need in order to access their online appointment. A clinic can change this room address when/if necessary.
The dashboard allows the clinical team to see which patients are waiting to check in for their virtual appointment, as well as those waiting to be seen; past sessions; a list of online/offline clinical staff members; and pertinent notifications.
Clinical staff share the same dashboard view and can see patients who have entered the virtual clinic for their appointment. Staff can create filters to focus only on the patients assigned to them, or all patients in general.
Clinics can log patient meeting activity including when an appointment began, how long it lasted, who they were transferred to, and notes shared amongst staff. These details can be downloaded at the end of an appointment.
Clinics can create an unlimited number of custom rooms for select staff members to use. This enables other clinic staff to conduct an appointment with a patient whose assigned doctor is running late, or unavailable.
Clinic staff can conduct audio calls with one another, or interact in a text chat format. To facilitate a private discussion regarding a patient, a staff member can add notes to the patient profile for others on the team to read.
Email, SMS and push notifications ensure that you are alerted as soon as a patient is ready to see you. Users can customize their notifications under ‘Settings.’
Adjust the bandwidth of your video call so that it’s in-tune with your Internet speed. For poor connections, calls can be converted to audio only.